Before a visit
Bookings and plans
Arrival windows, recurring schedules, property details, and visit changes.
// Help center
Help without the runaround.
Clear answers for bookings, property access, service visits, insurance, and account questions.
Same business day for active booking support 24/7 visit tracking in the Servo app
// Start here
Choose the closest topic.
Each answer is written around the moment you need it: before booking, during a visit, or after the route is complete.
During a visit
Live tracking
Arrival status, route pauses, completion photos, and service history.
Service protection
Safety and insurance
How visits are monitored, documented, and escalated when something needs attention.
Open the booking in the Servo app, choose a new available arrival window, and confirm the change before dispatch begins.
The live map shows the pause and its status. Servo support can review the route, restart it when appropriate, or arrange additional help.
Completed visits include a receipt, route summary, and available completion photos in your account history.
Yes. Add the additional property address, confirm its service details, and choose a one-time visit or recurring schedule.
Servo monitors service conditions and may pause or move the visit to a safer window. Any schedule change appears in the booking status.
Keep mapped gates unlocked and remove temporary obstacles before the arrival window. Add any access notes to the property before dispatch.
Visits are monitored and documented with route records and service history. Contact support promptly if a visit creates a safety or property concern.
// Still need help?
Get the right next step from Servo support.
Include the booking email or property address when your question is tied to a visit.