Servo Technologies, Inc. ("Servo," "we," "us," or "our") provides technology-enabled property quoting and maintenance services. This Privacy Policy applies to joinservo.com, our web and mobile account experiences, communications with us, and related services (collectively, the "Services").
1. Information We Collect
Account and contact information
When you create or manage an account, we collect your name and email address. We store a securely hashed version of your password, not the password in plain text. You may also choose to add a phone number.
Third-party authentication information
If you sign up or log in using Google or Facebook, we receive information authorized by that provider, including your name and verified email address. We do not receive or store your Google or Facebook password.
Phone and email verification information
If you add a phone number, we use Twilio to send a one-time SMS verification code. We use Resend to deliver account verification codes, security notices, and other transactional email communications. We maintain records needed to confirm verification, deliver messages, protect accounts, and honor communication preferences.
Property and address information
You may save one or more property addresses, including street address, city, state, and ZIP code, to request service availability or quotes.
Aerial imagery and quoting information
For a saved address, we may retrieve satellite or aerial imagery through Google Maps Platform and consult county assessor or geographic information system records that are available as public records. We use this information to estimate lawn, roof, and driveway dimensions and to prepare service quotes.
Imagery and related property information may be processed by Anthropic's Claude AI to help trace property or service-area boundaries. Automated outputs are estimates and may be reviewed or corrected before they are used for a quote or service decision.
Technical and support information
Our hosting, security, and application infrastructure may process basic technical request data, such as IP address, browser or device type, timestamps, and diagnostic logs, when needed to operate, secure, and troubleshoot the Services. We also collect information you send to customer support.
Payment information
Servo does not currently collect or store payment card information because customer billing is not yet live. Before billing launches, we will identify the applicable payment processor and update this policy or provide additional notice describing the information involved.
2. How We Use Information
- Create, verify, secure, and support user accounts.
- Authenticate users through email, Google, or Facebook.
- Verify phone numbers and send requested account or security codes.
- Send service status updates and other transactional communications.
- Save property addresses, confirm coverage, create measurements, and prepare quotes.
- Operate, maintain, troubleshoot, and protect the Services.
- Comply with law, enforce our Terms of Service, and protect people, property, and rights.
3. How We Disclose Information
We disclose personal information only as reasonably necessary for the purposes described in this policy:
- Service providers. Twilio supports phone verification and service text messages; Resend delivers account and security email; Google and Facebook support optional authentication; Google Maps Platform supplies mapping and aerial imagery; and Anthropic may process imagery and related data to assist with property-boundary tracing. Hosting, database, security, and support providers may also process information on our behalf.
- Public-record sources. We may combine information you provide with county assessor or GIS records that are publicly available.
- Legal and safety reasons. We may disclose information when required by law or when reasonably necessary to protect people, property, rights, security, or the integrity of the Services.
- Business transactions. Information may be transferred as part of a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business, subject to applicable law.
- At your direction. We may disclose information when you ask us to or otherwise provide consent.
We do not sell personal information or share user data with third parties for their own marketing purposes.
4. SMS and Mobile Information
Servo sends SMS messages for phone verification codes and service status updates. Message frequency varies based on account activity and the services you request. Message and data rates may apply.
You may reply STOP to opt out of text messages and reply HELP for help. You may also contact support@joinservo.com. Opting out of service status messages does not prevent Servo from using your phone number for account security or responding to a request you initiate where permitted by law.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Retention
We retain information for as long as reasonably necessary to provide and secure the Services, maintain account and property records, honor communication preferences, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by information type and purpose. We may retain limited records after account deletion where permitted or required by law.
6. Security
We use administrative, technical, and organizational safeguards designed to protect personal information. Passwords are hashed and are not stored in plain text. No system is completely secure, and we cannot guarantee that unauthorized access, loss, misuse, or alteration will never occur.
7. Your Choices and Privacy Rights
- You may update certain account information through the Services or by contacting us.
- You may reply STOP to opt out of SMS messages and use any unsubscribe mechanism included in non-transactional email.
- You may request access to, correction of, or deletion of your personal information by emailing us.
- Depending on where you live and whether an applicable law covers Servo, you may have additional privacy rights, including data portability or the right to appeal a request decision.
We do not discriminate against anyone for exercising applicable privacy rights. We may need to verify your identity and authority before completing a request.
8. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to Servo, please contact us.
9. Third-Party Services
The Services may link to or integrate with third-party services. Their privacy practices are governed by their own policies. We encourage you to review the policies of Google, Facebook, Twilio, Resend, Google Maps Platform, and any other service you choose to use.
10. Changes to This Policy
We may update this Privacy Policy as our Services or legal obligations change. We will post the updated version at this URL and revise the "Last updated" date. We will provide additional notice where required by law.
11. Contact Us
Questions, privacy requests, and SMS support requests may be sent to:
Servo Technologies, Inc.Email: support@joinservo.com
Website: www.joinservo.com
Mailing address: 300 Lenora Street #709, Seattle, WA 98121